K&B Cleaning Service

Terms &Conditions

24 - Hour Satisfaction Guarantee

Our #1 priority is your satisfaction with our cleaning performance each time we clean for you. If you are unhappy with an area of your home, please call within 24 hours for us to re-clean that area. We will make every effort to fix the area for your complete satisfaction.

Payment

It is always due at the time of service. We accept cash, checks, or you can pay online by credit/debit card through PayPal. Checks made payable to: K & B Cleaning Service. *Note: A $25.00 charge will apply if the check is returned for non-payment. If a payment is not available when we arrive to clean your home, then we reserve the right to reschedule your appointment and you may be subject to an additional fee.

Privacy & Confidentiality

We take personal information about your home and the details of your cleaning very seriously. Your information will never be shared with anyone else. Even though we may clean for your friends, family, neighbors or co-workers, we do not gossip! Everything in your home, about your home, stays in your home!

Agreement Not to Solicit

K & B Cleaning Service has worked hard to acquire and meticulously train the right team members to provide the quality service that our valued clients have come to expect and trust. Our team members have agreed to and signed a Non-Compete Covenant that prohibits them from accepting offers or soliciting clients for individual employment.

Cancellations, Rescheduling, & Lockouts

We understand that life happens when you make plans! We respect that your plans may/will change and we will make every effort to accommodate schedule changes. The following are our policies if a situation arises.

NO FEE

A 48-hour notice is required. If you wish to exchange your cleaning day to another date within 7 days. (Perfect for parties and holiday events)
If your cleaning day falls on a recognized holiday and you reschedule within 7 days.

FEE

If you do not provide a 48-hour notice but wish to cancel the next cleaning date and reschedule for another date within 7 days, there will be a fee of $25.00 in addition to your regular cleaning price.

FEE - LOCK OUT

If we are unable to gain entry to your home on your scheduled cleaning date the fee will be $40.00.

***Some examples of a lock out: cancellation without a 48- hour notice and without rescheduling, nobody home to let us in, locked door, missing hidden key, or code to security system changed, and nonpayment etc.

Special Services

If you request special services in addition to your scheduled cleaning, please call at least 24 hours in advance. This way we can allow for the additional time for these special services and provide you with a proper quote for the cost of these special services.

Discontinuation of Service

A 48 hour notice is required, if you choose to cancel your service. * Please keep in mind that if you choose to resume your service that you will be charged the rate for a Preliminary Clean. This will be applied to those that were on a weekly or bi-weekly schedule that have missed two or more appointments or if you were on a monthly cleaning schedule and have missed one or more appointments.